shipping & returns
We believe in 10+ customer service and value each and every one of our customers. We want for your experience to be pleasant everytime you make a purchase with Ethnicity Cosmetics.
Once your order has been placed we directly input your information into our system to be pulled and fulfilled no later than 3 days after placing your order. If for any reason your order is delayed, you will be personally contacted via email to specify the reason and be provided a solution.
We understand that at times urgency is of the essence and ask that if you need an order to be expedited that you contact us directly to have the order placed at firstname.lastname@example.org.
It takes 2-4 business days for orders to be processed, if received Mon - Fri.
*This processing time does not apply during peak seasons which include holidays. Please allow additional time for processing, shipping, and delivery of your order and be aware of any delays due to incremental weather conditions via carriers that may delay delivery times.
All US orders receive FREE shipping with a $100 purchase or more!
There will be a flat rate of $5.00 for the continental US $12 for Hawaii, Puerto Rico and Guam.
Estimated Shipping Times for domestic orders is 10-14 business days after your tracking number has been received.
We are an independent brand who values each and every customer it's because of you, we have the ability to be of service. Communication is key, so please do not hesitate to contact us if you have any questions and or concerns.
RETURNS + EXCHANGES
ALL SALES ARE FINAL